FAQ

Q:How to place order?
A:You can place the order directly on our webiste,More details,Pls click http://www.urbanclotheswholesale.com/index.php?main_page=page&id=11

Q:What are the prices?
A:We mark all prices with each models on our website,more details,Pls click http://www.urbanclotheswholesale.com/index.php?main_page=page&id=11

Q:Why your paypal need to pay extra 15% cost,and before we only need to pay extra 8% cost?

A:the new prices on our site are lower 10% than before.so in fact the prices with paypal (extra 15% cost) is only 5% extra cost,3% lower than before.we would rather you pay with western union or money gram to get 10%-lower best prices.because paypal here in China is very hard to use.

Q:What is your shipment method?
A:We ship all parcels via door-to-door courier shipping company,such as EMS,UPS,DHL,TNT. More details,pls click http://www.urbanclotheswholesale.com/index.php?main_page=shippinginfo

Q:When will my parcels arrive? 
A:USA/Canada/Australia/Asia: 5-7 business days
Western Europe/South America: 7-9 business days
Shipping time with more other country,please contact us,thank you.

Q:What is your payment method?
A:(1)western Union www.westernunion.com
(2)T/T (Bank transfer) www.bank-of-china.com
(3)Moneygram www.moneygram.com
(4)Paypal www.paypal.com (only for the sample order under USD300),More details,pls click http://www.urbanclotheswholesale.com/index.php?main_page=page&id=11

Q:Can I make my first order Cash on Delivery(COD)?
A:We cannot do COD for new customers,but we would like to do COD for the old customers who work with us well long. 

Q:Can you post your catalog to my address or email your catalog to my email?
A:No.We only supply online catalog.Pls select what you need from our website directly.

Q:Do you sell other items besides those availbe ones on your website?
A:Yes.If you cannot find something you need on our website,you can contact our sales people.we will try best to get them for you. 

Q:What are your customer service opening hours?
A:Monday - Saturday: 24 hours online service.
Sunday: 8:30am - 18:00pm  China time.

Q:Who do I contact with questions?
A:Pls contact with our sales people: http://www.urbanclotheswholesale.com/index.php?main_page=contact_us

Thank you.
wwww.urbanclotheswholesale.com